Legendary Service by Ken Blanchard & Vicki Halsey & Kathy Cuff Summary
Overview of Legendary Service
Discover the ICARE model transforming customer service culture worldwide. Ken Blanchard's "Legendary Service" reveals why empowerment, not control, creates loyal customers. Endorsed by The Venetian's President as "essentials everyone can adopt right now - today!"
Similar books to Legendary Service
著者の声を通じて本を感じる
知識を魅力的で例が豊富な洞察に変換
キーアイデアを瞬時にキャプチャして素早く学習
楽しく魅力的な方法で本を楽しむ
重要なポイント
When Your Job Feels Like Just Going Through the Motions
Think back to your last truly frustrating customer service experience. Maybe you stood ignored while employees chatted amongst themselves, or waited endlessly while someone scrolled through their phone. Now recall a time when someone made you feel genuinely valued-remembered your name, anticipated your needs, treated you like you mattered. The difference between these experiences isn't budget or training manuals. It's something far simpler and more powerful: whether someone actually cared. This gap between mediocre and memorable service forms the foundation of a transformative approach that's reshaped how organizations like Disney, Southwest Airlines, and Ritz-Carlton operate. The insight isn't complicated: show customers you genuinely care, and everything else follows. What makes this philosophy particularly compelling is how it frames service not as a department's responsibility but as everyone's opportunity to create meaningful human connections. Through the story of Kelsey Young-a retail associate stuck in a dysfunctional workplace-we discover that exceptional service doesn't require massive budgets or elaborate systems. It requires intentional focus on what actually matters in human interactions. The framework that emerges offers a complete blueprint for transforming both customer experiences and organizational culture, proving that service excellence isn't about being nice-it's about survival in markets where competitors can match products and prices but cannot easily replicate genuine human connection.
The Blueprint and Vision That Changes Everything
Building Environments Where Care Flourishes
The Power of Actually Seeing People
Turning Awareness Into Action Through Responsiveness
Taking Ownership to Create Value Through Empowerment
Your Move: From Understanding to Impact
クイックサマリーモード - 『Legendary Service』の要約を10分で読む・聴く
『Legendary Service』の核心的なアイデアを分かりやすいポイントに分解し、革新的なチームがどのように創造、協力、成長するかを理解します。
フラッシュカードモード - 『Legendary Service』から厳選した9の洞察
『Legendary Service』を素早い記憶のヒントに凝縮し、率直さ、チームワーク、創造的な回復力の主要原則を強調します。
エンタメモード - 『Legendary Service』のレッスンを22分のストーリーで
鮮やかなストーリーテリングを通じて『Legendary Service』を体験し、イノベーションのレッスンを記憶に残り、応用できる瞬間に変えます。
パーソナライズモード - 『Legendary Service』の要約を0分で読む・聴く
何でも質問し、声を選び、本当にあなたに響く洞察を一緒に作り出しましょう。
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
Legendary Serviceの要約をPDFまたはEPUBで無料でダウンロード。印刷やオフラインでいつでもお読みいただけます。