
Unlock the hidden drivers of consumer behavior with Dr. Forbes' groundbreaking MindSight Matrix, revealing nine core motivations that power our decisions. Learn why Starbucks and Dove succeed by tapping into emotions - the same psychological insights revolutionizing marketing strategies worldwide.
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Why do we buy what we buy? The answer lies deeper than features, benefits, or even price. In a world drowning in marketing messages, David Forbes reveals a revolutionary truth: all consumer decisions are fundamentally emotional. Drawing from nearly three decades of research, Forbes has created what industry leaders call "the periodic table of human motivation" - a comprehensive framework that maps the hidden emotional drivers behind every purchase. Consider Starbucks, where customers willingly wait in line not because the coffee is superior or cheaper, but because the experience has become part of their identity. As Howard Schultz noted: "We are not in the people business, selling coffee." The MindSight Matrix organizes human motivation along two fundamental dimensions: where we want change (internally, with objects, or with people) and what kind of change we seek (future expectations, present experiences, or past outcomes). This creates nine distinct motivational "cells" that comprehensively map why we do what we do. Like the periodic table of elements, this matrix reveals relationships between motives and provides strategic guidance for marketers. A luxury car purchase might activate multiple cells: imagining oneself as successful (intrapsychic expectations), enjoying the driving experience (instrumental experiences), and achieving social status (interpersonal outcomes). The most effective marketing strategies address multiple motivational cells simultaneously, creating messages that acknowledge these complex human drives rather than focusing on product features alone.
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Cree par des anciens de Columbia University a San Francisco
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