
Tired of blame and victim thinking? "QBQ" revolutionized workplace accountability by asking better questions. This decade-old gem has transformed countless organizations, teaching leaders one powerful truth: the right question isn't "Who dropped the ball?" but "How can I make a difference?"
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What if I told you that most of the frustration in your life comes from asking the wrong questions? Not getting the wrong answers-asking the wrong questions in the first place. Think about the last time something went wrong at work or home. What was your first reaction? If you're like most people, you probably thought: "Who messed this up?" or "Why is this happening to me?" These questions feel natural, even justified. But they're also completely useless. They don't solve problems-they create victims. Since its publication, "QBQ! The Question Behind the Question" has sold over a million copies and transformed countless organizations, not through complex theories or elaborate systems, but through one elegantly simple insight: the quality of our questions determines the quality of our lives. When we learn to ask better questions, everything changes. Walk into any workplace and you'll hear the same refrains: "Not my department." "That's not my job." "There's nothing I can do." These phrases have become so common we barely notice them anymore. But they reveal something troubling-a widespread erosion of personal responsibility that's quietly poisoning our ability to solve problems and move forward. Consider the gas station attendant who shrugs when asked about coffee. The flight attendant who blames catering for missing headsets. The customer service rep who hides behind policy. Each deflection seems minor in isolation, but together they form a pattern that's costing us dearly.
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Cree par des anciens de Columbia University a San Francisco
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Cree par des anciens de Columbia University a San Francisco

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