
In "Follow Up and Close the Sale," sales coach Jeff Shore reveals why 44% of salespeople quit after one follow-up, while success requires persisting through four "nos." Shawn Summey calls it "the best sales book in a decade" - transforming dreaded follow-ups into your competitive advantage.
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Picture this: you walk into a store, spend an hour with a salesperson discussing a major purchase, exchange contact information, and then... nothing. Complete silence. Sound familiar? In today's sales landscape, a staggering 44% of salespeople abandon pursuit after just one follow-up attempt. Yet the statistics tell a compelling story-50% of sales happen after the fifth contact, while 60% of customers say no four times before saying yes. This massive disconnect represents perhaps the greatest untapped opportunity in modern selling. Follow-up isn't just another sales tactic-it's the critical bridge between initial interest and final purchase. When a customer says, "I need to think about it," they genuinely mean it. But what happens next? While you're mentally counting your future commission, they're immediately bombarded by life's demands-urgent emails, family obligations, work stress-and your conversation quickly fades from memory. This cognitive disconnect creates a gap that only strategic, thoughtful follow-up can bridge. The fundamental truth is both simple and profound: "People don't buy from you because you bother them; they buy because you care more than anyone else." When you spend time building rapport with customers only to disappear afterward, you send a clear message that you never truly cared. In a world of endless options and distractions, consistent follow-up isn't just good business-it's the ethical choice for truly serving your customers.
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Cree par des anciens de Columbia University a San Francisco
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