Chris Voss author photo
Image via Wikimedia Commons, sous licence CC BY-SA 3.0.

Chris Voss

Né(e): November 28, 1957 – Mount Pleasant, Iowa, United States

Chris Voss is a former FBI hostage negotiator and author focused on negotiation, communication, and high-stakes decision-making. He co-wrote the bestselling book Never Split the Difference and founded The Black Swan Group, bringing crisis-negotiation techniques into business and everyday life through widely taught methods and executive training.

Biographie et Parcours de l'Auteur

Chris Voss did not arrive at authorship through a conventional literary route. Born in Mt. Pleasant, Iowa, he studied at Iowa State University and later earned a master’s in public administration from Harvard’s John F. Kennedy School of Government. He then built a 24-year FBI career that took him from SWAT and crisis work to the bureau’s lead crisis negotiator in New York and, ultimately, its lead international kidnapping negotiator. He also served as the FBI’s hostage-negotiation representative to the National Security Council’s Hostage Working Group and represented the United States at G8-sponsored conferences on kidnapping. ((https://www.masterclass.com/articles/chris-voss))

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Citations

quote
You know, successful negotiation is not about getting to yes, it's about mastering no and understanding what the path to an agreement is
-Big Think: No Is Greater Than Yes
quote
How am I supposed to do that?
-Methods of Persuasion
quote
The secret to gaining the upper hand in a negotiation is to give the other party the illusion of control
-4 Steps to Gaining the Upper Hand in a Negotiation
quote
The most dangerous negotiation is the one you don’t know you’re in
-The #1 Tactic For Negotiating With Someone More Powerful Than You
quote
Naming negative emotions defuses them more effectively than anything else
-Negotiation Tactics: 3 Ways to Avoid Taking Yourself Hostage
quote
One of the reasons why we exercise tactical empathy is because we want the other side to see us fairly
-Forced Empathy
quote
People feel safe and protected when they say ‘no,’
-Chris Voss Quotes
quote
It makes the other side see you, and see you as a person
-The Chris Price

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Voix de la Communauté

"Chris Voss is a 24-year veteran of the FBI, who retired as the bureau’s lead international kidnapping negotiator"

Forbes ((

"Chris Voss is a master negotiator"

Entrepreneur ((

"For much of his career Chris Voss has been at the forefront of negotiation technique"

Talks at Google ((

"Behind the Brand With Chris Voss, Negotiation Boss"

Inc. ((

"Not for Chris Voss. He’s trained in the art of getting what he wants—and absolutely nothing less"

Fortune ((

"Who better to learn from than Chris Voss, whose skills have saved lives and averted disaster?"

Daily Mail ((

"Former FBI hostage negotiator Chris Voss knows a thing or two about talking his way out of any situation"

CNBC ((

"Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations"

Joe Navarro ((

"Chris Voss was an FBI agent for 24 years and the agency’s lead international kidnapping negotiator from 2003 to 2007"

The Washington Post ((

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