
Unlock the secret language of successful products with "Product Management For Dummies," the essential guide that transformed product management into corporate America's fourth most important role. Used by 280 Group clients, it reveals why customer-centric leadership is your competitive edge.
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Product management sits at the heart of business success, connecting all company departments with customers, press, analysts, and partners. Unlike specialized teams, product managers maintain a comprehensive view of how organizational pieces fit together. They're responsible for both tactical execution and strategic direction, considering the entire customer experience beyond mere features. This includes what's called the "augmented product" - industry standards, installation, trust, support, purchasing convenience, and maintenance. When any aspect fails, customers experience a "broken product promise," potentially undermining even the most feature-rich products. This explains why product management serves as excellent preparation for top leadership roles - the last seven CEOs of Procter & Gamble started as product managers, as did tech leaders like Marissa Mayer and Steve Ballmer. Every product journeys through seven distinct phases. During Conceive, ideas are generated and prioritized, with the best companies intentionally researching customer needs rather than relying on accidental discoveries. The Plan phase involves market research and competitive analysis to determine viability. In Development, the team creates a solution to identified problems, making necessary feature and schedule trade-offs. The Qualify phase involves field testing with select customers - a step many companies rush through, risking product failure. Launch makes your product visible in the marketplace, requiring careful preparation of sales channels and partners. The Maximize phase focuses on sustained success through demand generation and gathering feedback for improvements. Finally, Retire occurs when exiting a market - a delicate process requiring specific steps to protect brand value, especially for enterprise software or regulated industries.
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